Privacy Policy
Last updated: January 15, 2025
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and website.
By using our services, you agree to the collection and use of information in accordance with this policy.
We collect and process personal and app usage data to operate and improve our services. All data transmitted is encrypted using secure protocols. You may delete your account and data at any time.
These practices align with our disclosures in the Google Play Data Safety section.
Personal Information
- Name and email address (via Google or Apple Sign-In)
- Passport information (optional)
Tour Activity Information
- Tours you are currently taking or have completed
- Your current step or progress within a tour
We use secure sign-in services provided by Google and Apple to authenticate your identity. We only access your name and email address to create and manage your account. We do not access your password or other account details.
- Create and manage your user account
- Store and manage your passport and travel data
- Track your tour activity and progress
- Respond to inquiries and provide support
- Improve app performance and user experience
- Ensure platform security and prevent fraud
- Comply with legal and regulatory obligations
We do not sell, trade, or rent your personal information. Your data may be shared under the following limited circumstances:
- Service Providers: To support app functionality and infrastructure
- Legal Compliance: If required by applicable laws
- Business Transfers: In the event of a merger or acquisition
- With Consent: If you explicitly authorize it
We implement reasonable and appropriate measures to protect your information from unauthorized access, use, or disclosure.
This includes encryption, secure transmission, limited access controls, and periodic security reviews.
We process your data based on your consent, the necessity to fulfill our contractual obligations, compliance with legal duties, and our legitimate interest in maintaining and improving the service.
- Access, update, or delete your personal information
- Request a copy of your data
- Withdraw your consent at any time
- Restrict or object to data processing
- Control location access via device settings
If you are a California resident, you have the right to request details about the personal information we collect and how it is used. You may also request deletion of your personal information. We do not sell your data.
We retain your data only as long as your account is active or as needed to comply with legal obligations. Once your account is deleted, your personal data is removed from our systems, except where required by law.
Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it promptly.
Your data may be processed in countries outside of your own. Where applicable, we implement safeguards such as standard contractual clauses.
We may update this policy as needed. Material changes will be communicated in-app or on our website, and reflected in the "Last updated" date above.
If you have questions about this Privacy Policy, please contact us:
Email: hello@ceibo.me
Website: ceibo.me
Response Time: We respond to inquiries within 30 days.